Premium Add-On Support Programs

Maximize your return on investment with personalized support

Nutanix offers personalized services to help ensure your success with the Nutanix Enterprise Cloud Platform.

Technical Relationship Manager

A Nutanix Technical Relationship Manager (TRM) is a designated point of contact who provides ongoing health checks, and advice and guidance on best practices to proactively keep your Nutanix environment operationally healthy. Backed by an award-winning support organization, a TRM helps your organization by:

  • Tracking key technical matters that may impact your business.

  • Coordinating with other Nutanix orgnanizations to quickly escalate or resolve problems.

  • Conducting system analysis and provide proactive recommendations to jointly prepare for new projects and minimize risk.

  • Providing best practice guidance to optimize operations and ongoing performance of your Nutanix implementation.

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Designated Support Engineer (DSE)

Nutanix DSE provides personalized, efficient problem resolution via a single point of contact from a designated senior engineer with in-depth technical knowledge of your environment. A DSE can help your organization by: 

  • Streamlining support as the single point of contact who knows your environment

  • Coordinating cross-vendor issues as a consistent interface with other hardware and software vendors, improving resolution time

  • Improving system availability by providing guidance from lessons learned through proactive engagement across your Nutanix Enterprise Cloud solution

  • Reducing time to resolution by integrating tightly with your operations team

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Compare Premium Support Programs

 Technical Relationship ManagerDesignated Support Engineer
Support Relationship ManagementTechnical Relationship Manager
Proactive & Preemptive Risk Mitigation PlanningTechnical Relationship Manager
Business / Operations ReviewsTechnical Relationship Manager (Quarterly)Designated Support Engineer
Environment Trend & Event Analysis, Best Practice AlignmentTechnical Relationship Manager
Escalated Incident Management Coordination & CommunicationTechnical Relationship ManagerDesignated Support Engineer
Weekly Case Reviews & Trend AnalysisTechnical Relationship Manager (Primary)
Support Incident Management/ Technical ResolutionDesignated Support Engineer
Root-cause Analysis of Support IssuesDesignated Support Engineer
Software Bug Scrub AnalysisTechnical Relationship Manager (Primary)Designated Support Engineer
Onsite Solution AdvisoryTechnical Relationship Manager
Architecture Requirement Gathering & Feature InsightsTechnical Relationship Manager
Onsite at CustomerTechnical Relationship ManagerPeriodically, during QBRsDesignated Support EngineerRemote*

*A Resident Support Engineer for onsite problem resolution is an available option.